1. Services Provided
Tulivu Holiday Deals Limited offers curated travel experiences, holiday packages, safaris, accommodation bookings, and related travel advisory services across Africa.
2. User Responsibilities
By using our services, you agree to:
Provide accurate, current, and complete information during bookings.
Use the site and services for lawful purposes only.
Respect the rights of other users, staff, partners, and service providers.
3. Bookings and Payments
All bookings must be confirmed with full or partial payment as specified.
Prices are subject to change prior to final booking confirmation.
Payment methods accepted include M-Pesa, bank transfer, and online card payments via secure platforms.
4. Cancellations & Refunds
Cancellations made within the allowed cancellation period (varies per package) may qualify for partial refunds.
No-shows or last-minute cancellations may result in loss of deposit or full payment.
Refund timelines depend on the travel partners and may take up to 21 working days.
5. Changes to Itineraries
Tulivu Holiday Deals Limited reserves the right to make changes to itineraries due to circumstances beyond our control (e.g., weather, accommodation issues, or local restrictions). We will notify you promptly and offer suitable alternatives.
6. Travel Insurance
We strongly recommend that all clients obtain personal travel insurance to cover medical expenses, cancellations, lost baggage, and other unforeseen events. Tulivu Holiday Deals Limited is not liable for any losses not directly caused by our actions.
7. Intellectual Property
All content on this site, including logos, photos, videos, descriptions, and designs, is the property of Tulivu Holiday Deals Limited and may not be copied, reproduced, or used without written permission.
8. Limitation of Liability
Tulivu Holiday Deals Limited shall not be held liable for any loss, injury, or damage sustained during travel booked through our platform, except in cases of gross negligence or willful misconduct.
9. Privacy Policy
Your personal information is collected and used in accordance with our Privacy Policy. By using our site, you consent to our use of your data as described therein.
10. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page and are effective upon publication. Continued use of the site indicates your acceptance of the updated terms.
11. Governing Law
These Terms shall be governed by the laws of the Republic of Kenya. Any disputes shall be resolved through arbitration or courts in Nairobi, Kenya.
