Frequently Asked Questions

HomeFrequently Asked Questions
What does Tulivu Holiday Deals offer?

We curate affordable, customized travel packages across Kenya and select destinations in Africa. From beach escapes to safari adventures, we make your dream holiday a reality.

How can I book a trip?

Bookings can be made via our website, social media platforms, or by contacting our customer support directly via WhatsApp or call.

Are your packages all-inclusive?

Most packages include transport, accommodation, meals, and activities. However, always check individual package details for what’s included or excluded.

Can I customize my travel package?

Absolutely. We specialize in tailor-made experiences to suit your budget, preferences, and schedule.

Do you offer group or corporate travel deals?

Yes, we arrange travel for individuals, families, corporates, and special events like birthdays or honeymoons.

What payment options are available?

We accept M-Pesa, bank transfers, and secure online payments. Installment plans are also available for selected packages.

What is your cancellation policy?

Cancellations must be made in writing. Refunds depend on the timing and terms of the package booked. Please refer to the specific policy at the time of booking.

Do I need travel insurance?

While not mandatory, we highly recommend travel insurance for all our clients for peace of mind.

Are children allowed on all trips?

Yes, but some destinations may have age restrictions for certain activities. We’ll always advise on child-friendly options.

How can I contact you for urgent inquiries?

Call or WhatsApp us via the number on our website or DM us on Instagram or Facebook for a prompt response.

Prefer to speak to one of our expert advisors?